Passport Preschool, Llc
My son was in the infant room from 3.5 months until 7 months. My husband & I initially loved the school and felt it was the right place for him. However, a few incidents happened that changed our minds drastically about the director/owner and the type of facility she is running. The first incident was that the director/owner tells you that she is the only one who answers the door and if she has to step away for any reason she always has her phone with her. One day when I went to pick up my son she was not there so I called the school line and did not get an answer. I kept calling and calling and after 10 minutes she finally came to the door with a big grin on her face and told me she had gotten ¡Èdistracted¡É. Meanwhile after waiting 10 minutes and letting my mind wander to what was going on behind closed doors I was an irate parent. I told her that she needed to figure out a better solution because I should not have to wait 10 minutes to get my son. Her solution was to tell me to bang on the window of the first classroom should this happen again and a teacher would let me in. I didn¡Çt like this solution but nevertheless was just happy to get my son and go home. The second incident occurred about a month ago. My husband and I noticed that one of the main teachers was not in the classroom anymore and we assumed that she was on vacation. I was a little perturbed that no one mentioned this to me because as a parent I want to know who is with my child at all times. After 2 weeks I finally asked the director where Miss Julianna was and I was informed that she left & was no longer working there. I told the director that going forward I would like to know about any change to the classroom and the director told me ¡Ènot to worry¡É and that I was making a big deal out of nothing. This was a completely irresponsible and inappropriate response from the owner of the facility. My other issue was that the person she had covering for Miss Julianna is probably 75 years old. She¡Çs a very sweet person but she certainly cannot get down on the floor and interact with my son nor do I believe that in the event of an emergency would she be able to swiftly step into action to ensure the children¡Çs safety. All these concerns were completely dismissed by the director/owner and this left me very upset. The third and final incident occurred when I went to pick up my son on Tuesday, June 11, 2013. A young woman, probably 17-20 years old, that I had never seen before, opened the door for me. She did not ask me for ID and she gave me access to all the classrooms. I walked out with my son and she didn¡Çt say boo. This was the last straw. I called the director the next morning, voiced my concern about lack of security, and received the response ¡Èshe¡Çs my son¡Çs girlfriend and she¡Çs here all the time. She knows everyone¡É. To which I responded that she certainly didn¡Çt know me because I had never seen her before. The director actually had the audacity to tell me that this girl knew every parent and every child yet I was there 3 days a week for 4 months and never saw her before. The director¡Çs response should have been ¡ÈI¡Çm so sorry that this happened and I will ensure that it does not happen again.¡É This director is crazy! Concern for the children is not forefront in her mind obviously. Also, her son was working this same day and I had never seen him before. I asked if these 2 children had gone through the appropriate background screening to which I did not receive a response and was told that I ¡Èdidn¡Çt need to be concerned about this¡É. The next morning she gave a note to my son¡Çs teacher telling us that we were no longer welcome at this school. I have called the county to complain about lack of safety and security and promised this director that I would post my issues wherever I could because I feel that any child at Passport Preschool is not in capable hands because of the owner. The 2 teachers in the infant room, Jeannette & Samira, are wonderful but they can only do so much when the owner has control and makes inappropriate decisions. Please be aware that Passport Preschool failed their inspection on 3/26/13 due to ¡Èfailure to comply with personnel training¡É. Laura Moscoso is running a subpar daycare facility and every parent should be aware of this. Run the other way and do NOT send your child here.
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